JD CENTRAL - Help Center

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Vision-Mission and Core Value

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JD Group: JD.com; JD.ru; JD.id; Joybuy.com

JD CENTRAL is an ecommerce joint venture between Central Group, the biggest retail conglomerate in Thailand, and JD.com, the largest retailer in China.

Our core mission is to provide the best online shopping experience in Thailand to our beloved customer, both on our website at jd.co.th and on our JD CENTRAL mobile application, by offering the widest range of high-quality and authentic products at the best prices, along with a quick, reliable and efficient delivery service.

JD CENTRAL aims to make online shopping a fun and enjoyable experience by having a number of brand named products including various categories for customers to choose from such as Mobiles & Tablets, Computers & Office, Consumer Electronics, Fashion, Sporting Goods, Home Appliances, Cleaning & Pets and Food & Beverage

We believe that our unwavering commitment to putting the customer first is what makes us unique. This aspiration is underpinned by cutting-edge technology encompassing big data, artificial intelligence and automation, used to deliver an unrivalled quality of service both online and offline.

JD CENTRAL also seeks to play a leading role in enhancing the competitiveness of Thai SMEs globally and in helping Thailand uplift the country’s logistics infrastructure to an international standard. We are also committed to supporting Thailand’s bid to become a major ecommerce hub for ASEAN in the near future.

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HEAD OFFICE
CENTRAL JD COMMERCE COMPANY LIMITED
127 Gaysorn Tower, 28th Floor and 29th Floor, Ratchadamri Road, Kwaeng Lumpini, Khet Pathumwan, Bangkok 10330

CUSTOMER SERVICE
JD CENTRAL (Customer Service)
Trendy Office Building, 17th Floor, Sukhumvit Soi 13, Klong Toei-Nuea, Wattana, Bangkok 10110
Email: CS@JD.CO.TH
Tel: 02 030 4599

CENTRAL JD COMMERCE COMPANY LIMITED

127 Gaysorn Tower, 28th, 29th Floor, Ratchadamri Road

Lumpini Sub-District, Pathumwan District, Bangkok, 10330. Contact cs@jd.co.th

Ask Joy

02-030-4599