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Help Center > After-sales Service > Q&A > Before after-sales application is submitted

I have received an incorrect item

We are sorry for the inconvenience caused. Please take pictures of the incorrect item you have received and proceed to after sales support by following steps below.


1. On the homepage, click "My Orders"




2. Select "After-Sales Support" on the left navigation bar




3. Select "Apply" below the product you have wrongly received




4. Select "Exchange", fill in information and pictures of the wrong item and click "Submit" to begin exchange process


Resolved ! Thank you for your participation !

Unsolved ! Please send your comments!
What do you think is the reason for the problem?
  • Too complicated to understand
  • Too many words, too lazy to see
  • The writing is not clear
  • Not at all. I want to see it