Help Center
Help Center > Orders > Placing Orders > Placing Orders

I have received an incorrect item

We apologize for the inconvenience. Please submit an after-sales application to request for a refund or an exchange. 


*Please make sure to attach pictures of the incorrect item. 


1. On the homepage, select "My Orders" > “After-Sales”on the selected order.



2. Select "Exchange" or "Refund" and fill in the information and attach pictures of the wrong item, then select "Submit" to begin the after-sales process.





Resolved ! Thank you for your participation !

Unsolved ! Please send your comments!
What do you think is the reason for the problem?
  • Too complicated to understand
  • Too many words, too lazy to see
  • The writing is not clear
  • Not at all. I want to see it