would like you to buy with confidence anytime you make a purchase with JD CENTRAL Official Store.
are committed to providing customers with the selections of only authentic goods sold on our online store. We
do not allow listings that violate the Intellectual Property rights of brands or other proprietary rights
CENTRAL strictly adheres to a zero-tolerance policy towards counterfeit goods. We will compensate with 3 times
of the product value being purchased if any counterfeit items are sold to you on our official stores. For
details, PLEASE REFER TO THE TERMS AND CONDITIONS BELOW:
CENTRAL Official Store Authenticity Guarantee
the JD CENTRAL Authenticity Guarantee, we assure you that all items sold by JD CENTRAL Official Store are
work with official distributors, content owners, manufacturers, vendors, and sellers to improve the ways we
detect and prevent unauthentic products from reaching our customers.
also work with rights holders and law enforcement to take and support legal action against sellers and
suppliers that knowingly violate this policy and harm our customers.
should I do if I think I received an unauthentic item from JD CENTRAL?
you think you received an unauthentic item, please contact our JD CENTRAL Customer Service at 02-030-4599
Our Customer Service Team will support you with the process to report an unauthentic item.
for items sold by JD CENTRAL Official Store, please submit an After Sales online application with the
following information required:
on why you think the item is counterfeit
of the received product and/or confirmation from brand that would support your claim as described
the application is submitted and reviewed, JD CENTRAL’s After Sale Team will contact you to arrange pick up
for item inspection.
AGREE AND ACKNOWLEDGE THAT:
will be evaluated by the JD CENTRAL within 15 calendar days upon complete submission of the
information outlined above.
may be rejected if the item is not purchased from JD CENTRAL’s Official Store.
Once your claim and the relevant information have been reviewed, and we have confirmed that you received a counterfeit product. You will be refunded through the same method you purchased the product, in the amount you have paid for the product. In addition, you will be refunded with triple of the price of the purchased item in the form of JD points.
verification and evaluation under this Authenticity Guarantee shall be subject to the sole
discretion of JD CENTRAL and shall be final and binding upon you and related parties.
submitting the After Sales application, you shall not make any further claim, legal action or
proceeding relating to or under the unauthentic item against JD CENTRAL, and any such claims,
rights or entitlements which may have existed or may exist in the future under the unauthentic item
shall be assigned to JD CENTRAL upon the completion of payment made by JD CENTRAL.
The terms and conditions herein are subject to revision by JD CENTRAL at any time without making
prior notice. You agree that the revision as such shall not cause any existing statement being a
* The Intellectual Property shall refer to the intellectual properties in 1) Thai Copyright Act BE 2537 (1997), 2) Thai Trademark Act BE 2534 (1991) and 3) Thai Patent Act BE 2522 (1979).
JD CENTRAL is an ecommerce joint venture between Central Group, the biggest retail conglomerate in Thailand, and JD.com,
the largest retailer in China.
Our core mission is to provide the best online shopping experience in Thailand to our beloved customer, both on our
website at jd.co.th and on our JD CENTRAL mobile application, by offering the widest range of high-quality and authentic
products at the best prices, along with a quick, reliable and efficient delivery service.
JD CENTRAL aims to make online shopping a fun and enjoyable experience by having a number of brand named products including
various categories for customers to choose from such as Mobiles & Tablets, Computers & Office, Consumer Electronics,
Fashion, Sporting Goods, Home Appliances, Cleaning & Pets and Food & Beverage
We believe that our unwavering commitment to putting the customer first is what makes us unique. This aspiration is
underpinned by cutting-edge technology encompassing big data, artificial intelligence and automation, used to deliver
an unrivalled quality of service both online and offline.
JD CENTRAL also seeks to play a leading role in enhancing the competitiveness of Thai SMEs globally and in helping Thailand
uplift the country’s logistics infrastructure to an international standard. We are also committed to supporting Thailand’s
bid to become a major ecommerce hub for ASEAN in the near future.
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HEAD OFFICE CENTRAL JD COMMERCE COMPANY LIMITED 127 Gaysorn Tower, 28th Floor and 29th Floor, Ratchadamri Road,
Kwaeng Lumpini, Khet Pathumwan, Bangkok 10330
CUSTOMER SERVICE JD CENTRAL (Customer Service) Trendy Office Building, 17th Floor, Sukhumvit Soi 13, Klong
Toei-Nuea, Wattana, Bangkok 10110 Email: CS@JD.CO.TH Tel: 02 030 4599