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Help Center > Returns & Refunds > After-Sales Service > Processes

Who is responsible for the return shipment cost?

  •  Shipping fee may be reimbursed for returning cost from seller. 
  • "Return by Customer” Customer sends product back to JD CENTRAL / Seller in case of customer selects this method. 
  • Customer can choose any legal logistics provider for returning and must keep the shipping receipt for reference throughout the return process for claiming the cost back.

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