Help Center
Help Center > Orders > Placing Orders > Placing Orders

I have received an incorrect item

We apologize for the inconvenience. Please submit an after-sales application to request for an exchange or refund. 


*Please make sure to attach pictures of the incorrect item. 


1. On the homepage, select "My Orders"


image2018-12-21_10-23-18


2. Select "After-Sales Support" on the left navigation bar


image2018-12-21_10-25-52


3. Select "Apply" below the product you have wrongly received


image2018-12-21_10-29-49


4. Select "Exchange" or "Refund" and fill in the information and attach pictures of the wrong item, then select "Submit" to begin the after-sales process.


image2018-12-21_10-33-0


Resolved ! Thank you for your participation !

Unsolved ! Please send your comments!
What do you think is the reason for the problem?
  • Too complicated to understand
  • Too many words, too lazy to see
  • The writing is not clear
  • Not at all. I want to see it