Terms and Conditions of Mobile Credit Top Up Services (“Services”)
Overview of the Services
By using the Services, YOU AGREE THAT:
You shall be bound by and shall fully observe and comply with the terms and conditions of JD Central on www.jd.co.th and/or the JD Central Mobile Application, and the terms and conditions of the Services as stated hereunder;
The Services are available subject to your access to resources, including without limitation to, www.jd.co.th, JD Central Mobile Application and compatible and system/platform at the time and location when the Services are instructed or delivered;
JD CENTRAL may discontinue providing the Services at any time without prior notice. JD CENTRAL reserves the right to process or cancel any transactions in progress on termination, suspension or discontinuance of the Services.
The Services are compatible only to the pre-paid mobile phone sim cards registered under any of telecommunications service providers in Thailand, i.e. Total Access Communication Public Company Limited, Advanced Info Service Public Company Limited and CAT Telecom Public Company Limited. The Services are not compatible with: a post-paid mobile phone sim card, a tourist sim-card, a pre-paid mobile phone sim card that has been ported over, a pre-paid mobile phone sim card that has not been activated and a pre-paid mobile phone sim card that has expired;
JD CENTRAL may require you to submit personal information from time to time pursuant to the Services (which may include financial information and credit card/debit cards details), and such information and details may (subject to any obligations of confidentiality) be made available by JD CENTRAL to third parties for purposes of facilitating the provision of the Services;
The Services provided by JD CENTRAL is the top-up service through the available platform channel or mechanism linked to the compatible platform/system of applicable telecommunications service providers in accordance with the instructions of the users. The top-up service shall be defined as the purchase of credit in advance for the use of applicable telecommunication services provided the by the telecommunication service providers;
Any technical and personal information of the users or otherwise in relation to the telecommunications services are beyond the access by JD CENTRAL. The users may seek such access directly from the relevant telecommunications service providers;
Any top-up or the purchased credit may be used at the sole discretion of the users and/or related parties at the point of the applicable services or transactions beyond the reasonable knowledge and access of JD CENTRAL. The objectives or underlying intention for processing the instructions under Services are subject to the sole discretion of the users and must be responsible by the users;
JD CENTRAL shall not be held responsible for the objectives of use of Services and/or the use of the credit purchased or the top-up amount instructed and/or processed by the users;
The Services are purely designed for residential or personal usage. JD CENTRAL, at its sole discretion, may limit your instruction or usage of the Services per day, week or month without prior notice;
You will not use the Services in any way, directly or indirectly, to engage in any fraudulent, impermissible, inappropriate or unlawful activities;
You will bear your own risk of fraud relating to the instruction/purchase of the Services over the platform of JD CENTRAL, including without limitation to fraud arising from the theft or unauthorized use of the personal information or the credit card/debit card information occurring in connection with the instruction/purchase of the Services; and
To extent permitted by applicable laws, JD CENTRAL’s total liability of any kind arising out of or related to the Services, regardless of the forum/platform and regardless of whether any action or claim is based on contract, tort, negligence or otherwise, shall not exceed the total amount paid by the user(s) for the Services upon each action or claim.
Usage of the Services
In order to use the Services, you must register a pre-paid mobile phone sim card with any of telecommunications service providers according to the conditions in clause 1 above and must access to JD CENTRAL’s website and/or mobile application at the platform of the Services.
THE SERVICES ARE NON-REFUNDABLE WHEN THEY ARE SUCCESSFULLY PROCESSED OR COMPLETED. YOU CANNOT CANCEL OR REFUND IN ANY CIRCUMSTANCES INCLUDING WITHOUT LIMITATION TO THE INCORRECT INPUT OF TARGET MOBILE PHONE NUMBER. YOU MUST CAREFULLY CHECK AND ENSURE THE DETAILS AND THE CORRECTNESS OF TARGET MOBILE PHONE NUMBER AND ITS OPERATING NETWORK SERVICE OF THE TOP-UP.
By processing the top-up instruction of the Services on JD CENTRAL’s platforms, YOU AGREE AND ACKNOWLEDGE THAT:
For minors according to Thailand Civil and Commercial Code, by accessing any platform of JD CENTRAL and purchasing of the Services, you have obtained the consent of your legal representatives (where applicable). Please refrain from accessing and purchasing the Services if such consent has not been obtained;
You have affirmatively checked and confirmed the details and the correctness of the target operating network and mobile phone number of the Services;
You shall not use the Services or permit the use of the Services in any manner which may be in violation of the applicable laws and/or may adversely affect other users, subject to the sole discretion of the JD CENTRAL, in relation to the use the Services and/or any other services provided by JD CENTRAL; and
You shall comply with all applicable laws and regulations when using the Services.
JD CENTRAL, at its sole discretion, may provide applicable payment alternatives for the convenience of users when processing the instruction of the Services. Subject to the sole discretion of JD CENTRAL, the payment alternatives may be modified from time to time without prior notice.
IF THE PAYMENT IS MADE BY CREDIT CARD/DEBIT CARD, YOU AGREE AND ACKNOWLEDGE THAT:
JD CENTRAL ensures that your personal information and credit card/debit card information will be processed safely in accordance with our terms and conditions.
You are responsible for any protective measure to secure your credit card/debit card and the relevant personal information before making the payment for the Services and/or any related information which are beyond the possession and control of JD CENTRAL.
You are responsible for the settlement of any disputes or discrepancies, including without limitation to, errors with respects to any transactions carried out via your credit card/debit card with the responsible bank or entity issuing the credit card/debit card notwithstanding the transactions made on any platforms of JD CENTRAL.
You are responsible to directly contact responsible bank or entity issuing the credit card/debit card in respect of any technical matters related to the completeness of the approval or authorization on the transaction when using the credit card/debit card to procure the Services.
If the payment is made by other alternatives, you agree to strictly comply with such terms and conditions of the alternatives which will be introduced to you and modified by JD CENTRAL from time to time on our platforms.
Unsuccessful Instruction of the Services
Subject to the provisions of Usage of Services, any unsuccessful or failed instructions of the Services will not be charged to the users.
Subject to the sole discretion and verification of JD Central, any unsuccessful or failed instruction that is accidentally charged to the user will be refunded on case-by-case basis.
The refund will be considered and/or processed only in the events of:
The system failure, resulting in the error charges, due to technical issues on the platform or faults of JD Central; and
The charge is incurred to the user on the incomplete, generally taking longer than ten (10) minutes to confirm the transaction after the payment, or the unsuccessful instruction of the Services.
Suspension, Cancellation and Termination of the Services
JD CENTRAL, at its sole discretion, may suspend, cancel or terminate any instructions of the Services that are involved in any illegal or fraudulent purposes, including without limitation to, of characteristics that may adversely affect the usage by other users or suspected to be inconsistence with JD CENTRAL’s applicable terms and conditions.
JD CENTRAL shall not be held liable for non-performance, error, interruption or delay in the performance of its obligations under the terms and conditions of the Services (or any of its parts) or for any inaccuracy, unreliability or unsuitability of the platform's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control or any force majeure.
The terms and conditions of the Services may be revised by JD CENTRAL at any time without making prior notice. You agree that the revision as such shall not cause any existing statement being a false statement. If the user continues to use the Services after such revision, the users shall be deemed to have accepted the revisions of terms and conditions of the Services.
JD CENTRAL will not be responsible to the users for any loss, damage, claim or compensation of whatever nature arising from or related to the Service
To the extent permitted by laws, JD Central does not make any warranty on the performance and capability of the www.jd.co.th website and/or the JD Central Mobile Application and excludes all warranties, rights and remedies (including warranties implied by laws or otherwise) that the users would otherwise be entitled to by laws.
The terms and conditions of the Services shall be governed by the laws of Thailand. Any provisions of terms and conditions of the Services and/or related terms and conditions under the platforms of JD CENTRAL which is held invalid, unenforceable or illegal by laws shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other provisions, which shall continue to be valid and enforceable to the fullest extent permitted by laws.
JD CENTRAL is an ecommerce joint venture between Central Group, the biggest retail conglomerate in Thailand, and JD.com,
the largest retailer in China.
Our core mission is to provide the best online shopping experience in Thailand to our beloved customer, both on our
website at jd.co.th and on our JD CENTRAL mobile application, by offering the widest range of high-quality and authentic
products at the best prices, along with a quick, reliable and efficient delivery service.
JD CENTRAL aims to make online shopping a fun and enjoyable experience by having a number of brand named products including
various categories for customers to choose from such as Mobiles & Tablets, Computers & Office, Consumer Electronics,
Fashion, Sporting Goods, Home Appliances, Cleaning & Pets and Food & Beverage
We believe that our unwavering commitment to putting the customer first is what makes us unique. This aspiration is
underpinned by cutting-edge technology encompassing big data, artificial intelligence and automation, used to deliver
an unrivalled quality of service both online and offline.
JD CENTRAL also seeks to play a leading role in enhancing the competitiveness of Thai SMEs globally and in helping Thailand
uplift the country’s logistics infrastructure to an international standard. We are also committed to supporting Thailand’s
bid to become a major ecommerce hub for ASEAN in the near future.