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Help Center > Returns & Refunds > After-Sales Service > Processes

What is the refund options and how long does it take?

JD CENTRAL refunds customers in the original amount paid and by the original payment method. The company reserves the rights to provide other refund options. JD CENTRAL’s Customer Service center may contact customers and request further proof and documents to facilitate the refund process.

 

     JD points refunds
Within two (2) working days from the date refund confirmation is sent
Refund method: JD points balance reversal. If user does not have enough JD Points on their account to fund such a deduction, JD Points will be deducted as refund

     COD / bank transfer / over the counter / ATM refunds
Within seven (7) working days depending on the issuing bank’s refund process and policy, from the date refund confirmation is sent.
Refund method: bank transfer or JD points

     Credit card refunds
Within forty-five(45) working days from the date refund confirmation is sent or your next billing cycle.
Refund method: credit card balance reversal

     Debit card refunds
Within forty-five (45) working days depending on the issuing bank’s refund process and policy, from the date refund confirmation is sent.

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