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Help Center > Orders > Cancelling Orders > Cancelling Orders

Can I cancel my order?

     If the order status is ‘Awaiting Shipping’, you can directly cancel the order and place a new order.

     If the order status is ‘Awaiting Delivery’, then your order can no longer be cancelled. However, you can try contacting the seller for a possible solution.

 

Note: Once an item has been shipped, it cannot be cancelled. If you have a special case, please contact the seller for cancellation and if the seller agrees, you can cancel the order.

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