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Terms & Conditions

JD CENTRAL (www.JD.co.th) is an e-commerce joint venture between JD.com and CENTRAL Group. For more information, please refer to About JD CENTRAL page. If you visit or shop at JD CENTRAL website or our mobile application, you acknowledge and agree to accept the below terms and conditions. Please refrain from accessing our website or platform if you disagree with any terms and conditions provided below.

Please read carefully for your benefit. We reserve the right to adjust, adapt, change, or terminate our terms and conditions and/or other agreements on this website without prior notice. 

 

Membership

1.         You must be registered as a member to be eligible to shop and join special promotions and activities offered by JD CENTRAL. 

2.         You must give us the most accurate, complete, and up-to-date information when registering. You agree to update your personal information regularly.

3.         For minors according to Thailand Civil and Commercial Code, you acknowledge, by accessing JD CENTRAL service, that you have obtained the consent of their legal representatives (where applicable). Please refrain from accessing our service if such consent has not been obtained. 

4.         You agree to keep your login name and password confidential. You acknowledge that any attempt or unauthorized access to our platform or services is strictly prohibited.

5.         If you use this website to harm or cause any damage to us or to another party in any way, you agree to pay for all direct and associated costs. We are not responsible for any damage you cause to other persons. 

6.         We reserve the right to terminate your account or membership without prior notice if we find out that you gave us false information; did not update your information; did not keep your login name and password confidential; or did anything illegal according the laws of Thailand.

7.         Please refer to Placing Orders for more information regarding sign in/registration process and how to place an order. 

 

Link to Third Party Sites

Our platform may link to third party sites that are not under our control. You agree that JD CENTRAL is not responsible for the contents, advertisements, products and services on those websites or for any damage caused from visiting those websites.

 

Intellectual Property

1.         Trademarks, trade names, copyrights, goodwill, designs, inventions, patents, logos, symbols, emblems, insignia, fascia, slogans, know-how, information, trade secrets, drawings, plans software, codes and other identifying materials whether or not registered or capable of registration and other proprietary rights whatsoever that are used to develop JD CENTRAL platform is protected by the applicable Thai intellectual property laws. Copying, replicating, modifying, reverse engineering, decompiling, disassembling, distributing, republishing, hyperlinking in any manner or by any means of these protected materials, either partially or fully, is strictly prohibited.

2.         Contents, including text, images, and other digital contents either being presented or not presented on JD CENTRAL platform is considered to be our intellectual property. Copying, replicating, modifying, reverse engineering, decompiling, disassembling, distributing, republishing, hyperlinking in any manner or by any means of these contents either partially or fully, is strictly prohibited.

3.         We shall have full right to protect trademarks, service marks, trade names, trade secrets, corporate slogans, corporate logos, product designations and goodwill that belong to us or our affiliates.

4.         Products on our platform are protected by patents, trademarks, or other rights. Subject to clause 3 above, we will not be responsible for any wrongful act made to these products by others.

5.         We respect others' intellectual property. If you believe that your work has been processed in a way that constitutes intellectual property infringement, please contact us at cs@jd.co.th.

 

Price, Product Descriptions and Color Information

1.         We make best efforts to ensure that all prices which appear our platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this as soon as possible.

2.         We will do our best to describe the products by conveying the most accurate descriptions. By accessing our services, you acknowledge and agree that the accuracy of information may not be 100% correct. So, if you are not satisfied or find the product descriptions do not match the real products, you may return them for a refund or a change of product; subject to our return policy

3.         Similar to the product descriptions, we put our best efforts to display the true colors and details of our products. However, due to differences in color and display capacity of each monitor, you acknowledge that the actual color and details you see may not be accurate.

4.         For any questions regarding product descriptions, color information and products details, we are here to assist you at cs@jd.co.th.

 

Consumer Protection

1.         We offer a product guarantee for several types of products. The details of product guarantee will be provided on each product’s specification. 

2.         We have after-sale policy for our products. Please refer to our after-sales policy guideline.

 

Fraud Prevention and Termination 

1.         We have the system to check for fraud and illegal acts. If we find any fraud or illegal act, we may hold or cancel your order. We have this measure in place to protect our customers and for our customers' benefits.

2.         You must not misuse our platform. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on our platform which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the platform. Any breach of this provision would constitute a criminal offence under the cybercrimes laws of Thailand. In the event such breach occurs, we will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken

3.        By processing the purchase, you accept that JD CENTRAL reserves the right, as our absolute discretion, to suspense, cancel or terminate orders or account for any fraud, breach or any suspicious that you do not comply with the terms and conditions therein or in the event that we believe that you are not suitable to receive the service from us.

4.         The termination under clause 3 above is not subject to any prior notice to you. 

5.         If you have found any suspicious, fraud or illegal act, please contact us at cs@jd.co.th.

 

Comments/Product Evaluation 

1.         We love to hear from you. Comments, suggestions, complaints, or simply a greeting will be treated with care. 

2.         We provide you with our product evaluation system to receive your thought in relation to our products and services. By using this function, you can be rewarded with JD points after providing comments successfully. In this connection, please refer to the terms and conditions in relation to the use of product evaluation and the receiving of JD points at JD Points Terms and Conditions.

3.         At our discretion, we reserve the right to amend the terms and conditions under clause 2 above at any time without being required to give a prior notice or approval from you.

4.         You acknowledge that the information you provided will not be confidential. We may publish them for any purpose. 

 

JD Points

1.         We provide you with JD points system which can be used in our platform. 

2.         JD points can be directly used for paying for orders on the JD website.

3.         If the user account is suspended, we reserve the right to cancel the rights and interests as to JD reward points in the user account. 

4.         Please refer to our terms and conditions in relation to the JD Points at JD Points Terms and Conditions.

5.         You can query about your JD points through [My JD - JD Points].

 

Privacy Policy 

1.         Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. 

2.         For your benefit, please read our Privacy Policy carefully before register with us at JD CENTRAL Privacy Policy

What information do we collect?

3.         We will ask for your name, family name, delivery address, email address, telephone number, mobile number, gender, and other basic information. Once the registration process is completed and confirmed by us, you will have all the rights as a member. 

4.         We may use your contact information to send newsletters from us and from our related companies. You may receive information, news, activity, and event updates. You may enjoy special promotions and privileges designed only for members.

5.         If you sign up using your social media account or link your JD CENTRAL account to your social media account or use certain other JD CENTRAL social media features, we may access information about you which you have voluntarily provided under your social media account via that social media provider in accordance with the provider's policies and we will manage your personal data which we have collected in accordance with our privacy policy.

6.         We reserve the right to request for documentation to verify the information provided by you.  

Use of your personal information

7.         You acknowledge and agree that the personal information we collect from you may be used or shared with third parties by us.

8.         We will store your personal information and other information for web development. We will also analyze them so we can serve you even better. 

What are cookies? 

9.         You agree that JD CENTRAL and our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the services and/or access the platform.  

Anything else?

10.       You are the only person who has access to your password. We suggest you to keep your login name and password secret and logout after you leave our website. Since no measure can guarantee 100% security for information transferred on the internet, you agree that the risk is yours to take. We can assure you that our security will always be to the highest standard for your transfers.

 

Notice

Any notice given by you to us must be in writing sent to our designated address or e-mail address at:

Attention to:   CENTRAL JD COMMERCE COMPANY LIMITED

Address:        127 Gaysorn Tower, 28th Floor and 29th Floor, Ratchadamri Road, Kwaeng Lumpini, Khet Pathumwan, Bangkok 10330

E-mail : cs@jd.co.th

 

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